Refund policy

At Wife Swoop, we want every customer to be happy with their order (and every husband to be properly swooped 😂). If something goes wrong, we will make it right.

30-Day Buyer Protection
You have 30 days from the date your order is delivered to contact us about a problem. We offer a full refund or a free replacement if your item:

- Arrives damaged or broken
- Is defective or does not inflate or work as described
- Is the wrong item
- Never arrives (see our Shipping Policy for lost packages)

How to request a refund or replacement
1. Email us at hello@wifeswoop.store within 30 days of delivery.
2. Include your order number (for example, #W1001).
3. Attach clear photos or a short video showing the problem.

We reply within 24–48 hours. Once approved, you choose a refund or a free replacement. In most cases, you will not need to send the item back.

Returns for change of mind
Because our costumes are worn on the body, we do not accept returns or exchanges for change of mind, or for items that have been worn or used, for hygiene reasons.

Order cancellations
You can cancel your order within 3 hours of placing it for a full refund. Email hello@wifeswoop.store with your order number. After 3 hours, your order is already being prepared and cannot be cancelled.

Refund processing
Approved refunds go back to your original payment method within 10 business days. Timing depends on your bank or card provider.

Questions?
Contact us any time at hello@wifeswoop.store